ORDERING GUIDE
Trusted Wholesale Food Partner
Successful food businesses start with a solid supply chain.
CGL is pleased to offer a streamlined wholesale ordering process, helping F&B businesses access high-quality Asian ingredients at optimal costs and with professional delivery services.
Order Process
01
Product Selection)
Explore CGL's catalog and select premium Asian food items that suit your business needs.
02
Request for a quote
Contact us to receive a detailed wholesale quote based on your expected order quantity.
03
Order confirmation
After finalizing the quote, the customer makes the payment via bank transfer as instructed by the CGL team.
04
Delivery
Goods are carefully packaged and shipped quickly to your warehouse or store.
Minimum order requirements
100.000JPY/ order (per order)
We offer preferential wholesale pricing and attractive discounts specifically for large quantity orders. CGL is committed to providing a stable supply of goods at the most optimal cost for your business.
Payment Methods
Bank Transfer
Please pay 100% of the order value before shipping. Detailed account information will be included in the electronic invoice sent to your registered email address.
Cash
This method applies to orders picked up directly from the warehouse or delivered within the country limits by private agreement. CGL staff will provide a confirmation receipt upon receiving payment.
Credit Card
Detailed account information will be included in the electronic invoice sent to your registered email address.
Shipping & Delivery
CGL's professional transportation system ensures that products always reach partners in the best possible condition. Standard delivery time is 1-7 days.
Shipping costs are calculated based on the region and order volume to optimize the business budget.
- Special shipping requests: Please contact the dispatch department directly.
Returns & Refunds
At CGL, we are committed to the strictest quality control processes. However, due to the nature of wholesale food products, please note the following return policy:
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Product Inspection: Partners are requested to carefully check the condition and quantity of products upon receipt. A confirmation report from the shipping company will be used as the basis for handling complaints.
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Acceptance Conditions: We support exchanges and returns for products with manufacturing defects, damage during shipping, or incorrect product types compared to the order.
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Complaint Deadline: All support requests, including photographic evidence and tracking numbers, must be submitted to CGL within 24 hours of delivery completion.
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Refund Method: After confirming product defects, the product value will be refunded or deducted directly from the partner's subsequent orders.
Frequently Asked Questions
What is the minimum order quantity (MOQ)?
Our MOQ (Minimum Order Quantity) is flexible depending on the product category. Typically, for dry goods, the MOQ starts from 1 carton. For rice products or large-batch direct factory orders, we have a separate pricing policy tailored to the scale of your business.
What payment methods are accepted?
CGL currently accepts popular payment methods including bank transfers and international credit card payments (Visa, Mastercard). For long-standing and loyal suppliers, we offer flexible payment terms and credit limits based on transaction history.
Delivery time and shipping cost?
Orders will be processed within 24 hours of confirmation. Standard delivery time is 1-7 business days depending on your location. We offer free shipping for wholesale orders meeting a minimum value within the city limits. Shipping to other areas will be charged based on the weight of the shipment.
What is the ordering process for wholesale buyers?
The process includes 5 simple steps: 1. Register your business information via form or email. 2. Receive updated wholesale catalog and price list. 3. Submit order request. 4. Confirm order and complete payment. 5. CGL proceeds with shipping and delivers electronic documents.
Return and Refund Policy?
We are committed to the absolute quality of our products. In case of technical defects, incorrect specifications, or serious damage during shipping, please notify us within 48 hours of receiving the goods with photographic evidence for prompt assistance with replacement or refund.
CONTACT SALES DEPARTMENT
Partner Support
24/7
wholesale@cgl-asia.jp
HOTLINE (電話)
050-2259-1923
WHATSAPP/KAKAO / LINE
ID: cgl_wholesale
HEADQUARTER
Aichi, Japan (Japan HQ Office)